iStock-498920732.jpg

Support

Dimension Software offers various levels of technical support for all aspects of the OSIsoft PI System and related applications

 

PROACTIVE SUPPORT

Dimension Software monitors your PI system health in near real-time. This includes:

  • System resources
  • Data collection
  • PI system health
  • Backups
  • Health and connectivity of supporting applications
  • Message logs

Data is sent back to Dimension Software on a periodic basis and is monitored by our support team.

Issues are resolved in a timely manner often before they are noticed by end users.

Proactive support ensures you can relax knowing your OSIsoft PI servers are being taken care of and issues are being dealt with promptly.

 
 

REACTIVE SUPPORT

This is typically known as level 2 and level 3 support.  Level 3 support is generally after a helpdesk engineer has triaged the support call.

Dimension Software will troubleshoot as required typically via remote connection such as VPN, webex, Lync, etc.

Typically contact is via our dedicated support email / phone line.

This support is generally break / fix based.

It may be PI itself, backups, security, interfaces, end user support, associated engines such as ACE, analytics, programmatic connectivity, business to business connectivity, etc.

PERIODIC SYSTEM CHECKS

We check the oil in our car periodically, but we still take our cars in for a WOF and service for expert checks and advice.

The PI system is no different. Dimension Software is able to use it's in depth PI system experience and knowledge to carry out periodic system health checks and identify issues, impending issues, etc.

Results are reported back on completion of the system check.

Periodic checks can range from weekly, fortnightly, monthly or quarterly.

 
516358364.jpg

ADMINISTRATION

PI system administration and management is often a portion of someones role. PI is a specialised system with a diverse skillset required.

Dimension Software can carry out the administration component including tag administration, display and report management, system management, etc.

The Dimension Software team are using PI all day, every day.

We have extensive experience in all aspects of the PI system and many related applications. With remote access tools we are able to provide helpful experienced advice to all aspects of your business be it engineers, IT, management, analysts, etc. 

Approachable, knowledgable help and advice is crticial to empowering end users to be able to achieve the most out of PI and your related information systems.  Dimension Software has experience in many industries particularly power, oil & gas, water and mining. Our engineers are able to understand engineering terms, use cases, complex architectures, OT and IT systems, etc.

Being an independent solution provider, we can provide impartial, vendor independent advice.

HELP AND ADVICE

The Dimension Software team are using PI all day, every day.

We have extensive experience in all aspects of the PI system and many related applications. With remote access tools we are able to provide helpful experienced advice to all aspects of your business be it engineers, IT, management, analysts, etc. 

Approachable, knowledgable help and advice is crticial to empowering end users to be able to achieve the most out of PI and your related information systems.  Dimension Software has experience in many industries particularly power, oil & gas, water and mining. Our engineers are able to understand engineering terms, use cases, complex architectures, OT and IT systems, etc.

Being an independent solution provider, we can provide impartial, vendor independent advice.

 

TALK TO US TODAY ABOUT SUPPORTING YOUR PI SYSTEM...